Mira Leonard | iStile

Sunday, June 11, 2017

When the trust is nearly gone, it’s time to change the game

Running a few months behind I finally had a chance to catch up on the 2017 Edelman annual Trust report. Given the current geo-political environment, it’s not a surprise that the 2017 Edelman Trust Barometer reports the lowest trust levels in all four market segments: Business, Government, NGO and Media, since the survey’s inception. This time I paid more attention to the trust earning prescriptions provided by Edelman, because like I said, the results are to be expected. Here are a couple of them.

- Put people in the core of everything. “Adopt inside out approach” and focus on the relationships with employees and clients.

- “Peers are now as credible as experts.” Keep that in mind when selecting spokesmen to relate messages to employees, clients and stakeholders.

- Listen, communicate with context and engage.

I encourage you to read the full report (click here) and consider what the results mean to you and your organization.

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